General terms and conditions
This is a machine translation. The Terms stated in the Czech language here are binding.
Balinese Eden Resort General Terms and Conditions
(hereinafter referred to as "terms and conditions")
I. Participants of the contractual relationship
The parties to the contractual relationship are:
a) Balinese Eden Resort
Tianyar Village, Br. Dinas Darmawiangun,
Kec Kubu, Kab Karangasem,
Bali Province, Indonesia
www.balineseeden.com
provider of accommodation and accompanying services,
(hereinafter referred to as "Resort")
b) The customer, who can be a natural person over the age of 18 or a legal entity (hereinafter referred to as the "Customer").
II. Subject of the contractual relationship
The subject of the contractual relationship is the provision of accommodation and related services (e.g. transport, catering, trips) in the Resort based on the contract between the Resort and the customer.
III. Conclusion of contract
The order can be made in writing, electronically (by e-mail, web reservation) or by telephone (hereinafter referred to as the "Order").
The contractual relationship is established by confirmation of the customer's order by the Resort and payment of the agreed price for accommodation or services.
The customer is obliged to familiarize himself with these Terms and Conditions before confirming his order.
IV. Price and payment terms
The price for accommodation and other services is indicated in the order confirmation and on the website of the Resort.
Payment must be made before accommodation at the place of accommodation or in advance to the account of the Resort according to the conditions specified in the booking confirmation.
If the customer does not make the payment within the required period, the Resort has the right to cancel the reservation.
All fees for additional services ordered during the stay must be paid upon departure.
V. Rights and obligations of the customer
The customer has the right to:
a) use the agreed services at the Resort according to these Terms and Conditions,
b) complain about service deficiencies according to the complaints procedure, which is part of these Terms and Conditions,
c) be informed about changes in the services provided and prices.
The customer is obliged to:
a) comply with the Resort's residence regulations, the current wording of which is available on the Resort's website,
b) pay the agreed price for accommodation and services,
c) respect the instructions of the Resort employees.
VI. Rights and obligations of the Resort
The resort has an obligation to ensure the provision of services in accordance with the concluded contract and these Terms and Conditions.
The Resort reserves the right to refuse the provision of services to customers who have violated the terms of the Resort's stay regulations in the past.
The resort is not obliged to provide services beyond the agreed conditions without prior agreement.
VII. Complaint
Complaints about the services provided must be submitted in writing or in person during the stay, but no later than 7 days after the end of the stay.
The resort undertakes to handle the complaint within 30 days of its receipt at the latest.
VIII. Liability and insurance
The resort is not responsible for damages caused to the customer as a result of unavoidable events, force majeure or non-compliance with the rules and instructions by the customer.
The resort recommends that customers take out travel insurance covering costs associated with cancellation of stay, accidents and damages caused to third parties.
IX Processing of personal data
The resort processes personal data of customers in accordance with applicable legal regulations for the protection of personal data.
Personal data is processed exclusively for the purpose of fulfilling the contract, communication and service provision.
X. Final Provisions
These conditions are valid from the moment they are published on the website of the Resort and are an integral part of the contract between the Resort and the customer.
All disputes between the Resort and the customer will be resolved according to Indonesian law.
Valid from 19.10.2024